Frequently Asked Questions

It depends on volume, the floor and access at both ends, and how much packing you want. That is why we ask for a list or a video instead of publishing a price list. Quotes are free — send your details.

No. Quotes are free and most are done from photos or a video.

A few days is usually enough. The last weekend of the month is the busiest time in Dubai, so book earlier if you are moving then.

Sometimes, depending on crew and truck availability. Call and we will tell you honestly whether we can — we never promise a slot we cannot keep.

Payment terms are confirmed in writing with your quote before you book, so there are no surprises on the day.

Most managed buildings in Dubai require a move-in or move-out permit from building management, and security will not let a crew upstairs without it. Villas in gated communities usually need the truck registered at the gate instead.

The permit is issued to the resident, so you apply. We give you whatever crew and vehicle details the building asks for.

We send a bigger crew. Older buildings in areas like Deira and Bur Dubai often have stairs only, and that is a crew-size question, not a problem.

Yes. Many towers only allow moves in set hours, and evening or weekend slots are common.

Yes — boxes, bubble wrap, stretch film, tape and blankets come with the service.

Yes. Beds, wardrobes, tables and desks are taken apart and rebuilt, with fittings bagged and labelled.

A studio or one-bedroom flat is usually a half day, a two or three-bedroom home most of a day, and a large villa with full packing is often split over two days.

Yes, we remove the boxes and material we used.

Anything hazardous or perishable — gas cylinders, flammable liquids, chemicals, plants that will not survive, and open food. Cash, jewellery, passports and documents should travel with you, not in the truck.

All of Dubai. See the areas we serve for the communities with their own rules.

Yes, to every emirate in the UAE. See moving between emirates. We do not do international moves.

Yes, through a partner storage facility. We pack it, move it in, and deliver and rebuild it when you are ready — see storage services.

Yes, curtain and blind installation, TV wall mounting and fixing wall-mounted furniture — see assembly and handyman work.

Tell us immediately, on the day if possible, and send photos. We will look at what happened and come back to you.